Warranty Policy

At Patio et Clôture National, we stand behind the quality of the products we sell. This Warranty Policy sets out the scope, limitations, and conditions of warranty coverage. By purchasing from Patio et Clôture National, customers acknowledge and agree to the terms below.

Scope of Warranty

  • The warranty applies only to products purchased directly from Patio et Clôture National.
  • Each product line carries its own manufacturer’s warranty, with terms and coverage that may vary. The manufacturer’s warranty documents govern the specific conditions, duration, and remedies available.
  • Patio et Clôture National’s responsibility is limited to facilitating warranty claims with the manufacturer and applying our own policies where applicable.

Warranty Coverage

    • Provide a replacement product of equal or comparable value, or
    • Issue a refund in accordance with our Return & Refund Policy.

If a product is confirmed to have a manufacturing defect within the applicable warranty period, Patio et Clôture National will, at its sole discretion:

Exclusions (Not Covered)

This warranty does NOT cover, under any circumstances:

    • Labor, installation, or removal costs.
    • Contractor or customer time, travel expenses, lost wages, business income, project delays, or administrative costs.
    • Incidental or consequential damages, including but not limited to delays, project costs, loss of use, inconvenience, or business losses.
    • Damage caused by misuse, neglect, abuse, accidents, force majeure events, or improper maintenance.
    • Defects caused by improper installation or failure to follow manufacturer’s instructions.
    • Normal wear and tear, including fading, weathering, warping, surface scratches, or minor cosmetic imperfections that do not impact functionality.
    • Products altered, cut, modified, or repaired by the customer or a third party.
    • Special order, clearance, final sale, or custom-cut materials.

Manufacturer Warranty Policies by Brand

Each product sold by Patio et Clôture National is covered by the manufacturer’s warranty, which may vary by brand and product line. Below are links to the official warranty policies for the brands we carry:

Brand Warranty
Woodbridge Products Woodbridge Warranty Information
Trex  Trex Warranty Information 
TimberTech (AZEK / Pro / Edge) TimberTech Warranty Information 
Fiberon  Fiberon Warranty Information 
Zuri Premium Decking Zuri Warranty Information
Ipe & Exotic Hardwoods Warranty terms vary; generally, no manufacturer warranty is provided, as performance is based on natural durability. Please contact us for details.

Warranty Claim Procedure

  1. Report the Defect
    • Notify us within the applicable warranty period.
    • Email: montreal@nationaldecking.com
    • Phone: 514-542-1888

       

  2. Submit Documentation
    • Original invoice or proof of purchase.
    • Description of the defect.
    • Photos or videos clearly showing the issue.

       

  3. Evaluation
    • Patio et Clôture National reserves the right to inspect the product and request additional evidence.
    • Determination of whether a defect exists rests solely with Patio et Clôture National and/or the manufacturer.

       

  4. Resolution
    • Approved claims will result in replacement or refund, depending on product availability and manufacturer policy.
    • Customers are responsible for returning defective items, unless otherwise agreed.

Limitations of Liability

The warranty is limited exclusively to replacement or refund of defective products.
Patio et Clôture National shall not be held liable for:

  • Labor, installation, or removal expenses.
  • Incidental, consequential, or indirect damages of any kind.
  • Claims exceeding the original purchase price of the product.

This limitation of liability applies to the fullest extent permitted by Ontario and Canadian law.

Legal Compliance

This Warranty Policy complies with Quebec’s Consumer Protection Act (Loi sur la protection du consommateur) and other applicable Quebec laws. Manufacturer warranties may provide additional coverage beyond the scope of this policy.

Contact Us

For questions regarding shipping, contact your nearest Patio et Clôture National location:

Patio et Clôture National
Email: montreal@nationaldecking.com
Phone: 514-542-1888