Product Damage or Defect Policy

At Patio et Clôture National, we are committed to ensuring that every product you receive meets the highest standards of quality. If you receive a product that is damaged or defective, we are here to assist you in resolving the issue promptly and effectively.

Eligibility for Replacement or Refund

You may request a replacement or refund if:

  1. The product was damaged during shipping.
  2. The product has a manufacturing defect that affects its functionality or usability.
  3. The defect or damage is reported within 2 business days of delivery.

Exclusions

This policy does not cover:

  • Damage caused by misuse, improper installation, or neglect.
  • Products with minor cosmetic imperfections that do not affect performance.
  • Products that have been modified or repaired by the customer.

Reporting a Damage or Defect

To report a damaged or defective product, please follow these steps:

  1. Contact Us
    • Email: montreal@nationaldecking.com
    • Phone: 514-542-1888
  2. Provide Necessary Details
    • Order number or receipt.
    • Description of the issue.
    • Photos or videos clearly showing the damage or defect.
  3. Await Confirmation
    • We will acknowledge your report within 2 business days and provide instructions for the next steps.

Resolution Process

  1. Evaluation
    • Our team will evaluate your claim and may request additional information or evidence.
  2. Resolution Options
    • Replacement: A new product will be shipped to you at no extra cost.
    • Refund: If a replacement is unavailable, you will be offered a refund specified in the Refund & Return Policy.

Legal Compliance

This policy is designed to comply with Quebec’s Consumer Protection Act (Loi sur la protection du consommateur), ensuring fair and prompt service. For more information on your rights as a consumer in Quebec, visit the Office de la protection du consommateur (OPC) website at opc.gouv.qc.ca

Contact Us

For questions regarding shipping, contact your nearest Patio et Clôture National location:

Patio et Clôture National
Email: montreal@nationaldecking.com
Phone: 514-542-1888

Privacy and Confidentiality

All interactions with our customer support team are handled in accordance with our Privacy Policy. We are committed to safeguarding your personal information during all communications.