Customer Support Policy

At Patio et Clôture National Montréal, we prioritize exceptional customer support to ensure a seamless experience. This policy outlines the support services we provide, response times, and ways to address concerns or inquiries, in compliance with Quebec and Canadian regulations.

Support Availability

Our customer support team is available to assist you during the following hours:

  • Monday to Friday:  9:00 AM – 5:00 PM
  • Saturday: 10:00 AM – 2:00 PM
  • Sunday and Holidays: CLOSED

You can contact us via:

  • Phone: 905.564.9200
  • Email: montreal@nationaldecking.com

Types of Support Services Offered

  • We provide assistance with:

    1. Order Inquiries
    2. Product Information
      • Specifications, availability, and recommendations.
    3. Returns and Refunds
    4. Technical Assistance
      • General advice on product use and installation. (Note: this is informational only and not a substitute for professional installation services.)
    5. Feedback and Complaints
      • Assistance in resolving concerns and documenting suggestions for improvement.

Response Times

We aim to respond to all inquiries within:

  • Email: Within 1–2 business days.
  • Phone: Immediate response during support hours.

Legal Compliance

This policy is designed to comply with Quebec’s Consumer Protection Act (Loi sur la protection du consommateur), ensuring fair and prompt service for our customers. For more information on your rights as a consumer in Quebec, please visit the Office de la protection du consommateur (OPC) website at opc.gouv.qc.ca.

Contact Us

For questions regarding shipping, contact your nearest Patio et Clôture National location:

Patio et Clôture National
Email: montreal@nationaldecking.com
Phone: 514-542-1888

Privacy and Confidentiality

All interactions with our customer support team are handled in accordance with our Privacy Policy. We are committed to safeguarding your personal information during all communications.