Shipping & Delivery Policy
At Patio et Clôture National, we are committed to providing a reliable, transparent, and customer-friendly shipping experience across Quebec. This policy outlines our available shipping methods, estimated delivery times, applicable fees, and legal obligations under Quebec and Canadian regulations.
Shipping Options
We offer flexible shipping and pickup options to meet your needs:
Home or Job Site Delivery: Delivered via flatbed truck with moffett for easy offloading.
Warehouse Pickup: You may pick up your order from our local warehouses.
Delivery Timeframes
In-Stock Items: Estimated delivery within 5–7 business days.
Special Orders: Estimated delivery within 7–10 business days.
Remote Areas: Additional time may be required depending on location access.
Shipping Rates
| Area | Rate |
| Montreal | $140 |
| Longueuil - South Shore | $140 |
| Laval | $140 |
| North of A 640 | (Contact us for estimate ) |
| South of A 25 | (Contact us for estimate ) |
| Cost per Km | (Contact us for estimate ) |
| Other Cities | (Contact us for estimate ) |
Order Tracking
Once your order is prepared for shipment, our team will call you directly to confirm delivery details and scheduling.
Legal Compliance
This shipping policy complies with Quebec’s Consumer Protection Act (Loi sur la protection du consommateur) and other applicable Quebec transportation regulations. For more information on your consumer rights in Quebec, visit the Office de la protection du consommateur (OPC) website at opc.gouv.qc.ca
Damaged or Delayed Deliveries
If products arrive damaged, please notify us within 48 hours. We will arrange a replacement or refund as per our Product Damage or Defect Policy. Delivery times are estimates only; Patio et Clôture National is not responsible for delays caused by weather, traffic, or carrier issues.
Contact Us
For questions regarding shipping, contact your nearest Patio et Clôture National location:
Patio et Clôture National
Email: montreal@nationaldecking.com
Phone: 514-542-1888
