{"id":13132,"date":"2025-06-19T20:54:43","date_gmt":"2025-06-19T20:54:43","guid":{"rendered":"https:\/\/oyqzpc7r4c.wpdns.site\/?page_id=13132"},"modified":"2026-05-20T12:22:04","modified_gmt":"2026-05-20T16:22:04","slug":"product-damage-or-defect-policy","status":"publish","type":"page","link":"https:\/\/patioetcloturenational.ca\/en\/policies\/product-damage-or-defect-policy\/","title":{"rendered":"Product Damage or Defect Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13132\" class=\"elementor elementor-13132\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6102a48 e-flex e-con-boxed e-con e-parent\" data-id=\"6102a48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cff48fb e-con-full e-flex e-con e-child\" data-id=\"cff48fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c58ddf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9c58ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxl\">Product Damage or Defect Policy<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p>At Patio et Cl\u00f4ture National, we are committed to ensuring that every product you receive meets the highest standards of quality. If you receive a product that is damaged or defective, we are here to assist you in resolving the issue promptly and effectively.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0896253 e-flex e-con-boxed e-con e-parent\" data-id=\"0896253\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-016b99e e-con-full e-flex e-con e-child\" data-id=\"016b99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46876db e-con-full e-flex e-con e-child\" data-id=\"46876db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2220fe wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b2220fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Eligibility for Replacement or Refund<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7edee0 elementor-widget elementor-widget-wd_text_block\" data-id=\"f7edee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>You may request a replacement or\u00a0<a href=\"\/return-and-refund-policy\/\"><b>refund\u00a0<\/b><\/a>if:<\/p><ol><li aria-level=\"1\">The product was damaged during shipping.<\/li><li aria-level=\"1\">The product has a manufacturing defect that affects its functionality or usability.<\/li><li aria-level=\"1\">The defect or damage is reported within\u00a0<b>2 business days\u00a0<\/b>of delivery.<\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2d81d4 e-con-full e-flex e-con e-child\" data-id=\"e2d81d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4495a8a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4495a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Exclusions<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e40ea5 elementor-widget elementor-widget-wd_text_block\" data-id=\"8e40ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>This policy does not cover:<\/p><ul><li aria-level=\"1\">Damage caused by misuse, improper installation, or neglect.<\/li><li aria-level=\"1\">Products with minor cosmetic imperfections that do not affect performance.<\/li><li aria-level=\"1\">Products that have been modified or repaired by the customer.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-dd683ed e-flex e-con-boxed e-con e-parent\" data-id=\"dd683ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-181d896 e-con-full e-flex e-con e-child\" data-id=\"181d896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00cdb98 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"00cdb98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Reporting a Damage or Defect<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f172fbd elementor-widget elementor-widget-wd_text_block\" data-id=\"f172fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>To report a\u00a0<strong>damaged or defective product<\/strong>, please follow these steps:<\/p><ol><li aria-level=\"1\">Contact Us<ul><li aria-level=\"2\">Email:\u00a0<strong>montreal@nationaldecking.com<\/strong><\/li><li aria-level=\"2\">Phone:\u00a0<strong>514-542-1888<\/strong><\/li><\/ul><\/li><li aria-level=\"1\">Provide Necessary Details<ul><li aria-level=\"2\">Order number or receipt.<\/li><li aria-level=\"2\">Description of the issue.<\/li><li aria-level=\"2\">Photos or videos clearly showing the damage or defect.<\/li><\/ul><\/li><li aria-level=\"1\">Await Confirmation<ul><li aria-level=\"2\">We will acknowledge your report within<b>\u00a02 business days\u00a0<\/b>and provide instructions for the next steps.<\/li><\/ul><\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-869be0e e-con-full e-flex e-con e-child\" data-id=\"869be0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a557bf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8a557bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Resolution Process<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3c18e elementor-widget elementor-widget-wd_text_block\" data-id=\"9f3c18e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ol><li aria-level=\"1\">Evaluation<ul><li aria-level=\"2\">Our team will evaluate your claim and may request additional information or evidence.<\/li><\/ul><\/li><li aria-level=\"1\">Resolution Options<ul><li aria-level=\"2\"><em>Replacement<\/em>: A new product will be shipped to you at no extra cost.<\/li><li aria-level=\"2\"><em>Refund<\/em>: If a replacement is unavailable, you will be offered a refund specified in the\u00a0<a href=\"\/return-and-refund-policy\/\">Refund &amp; Return Policy.<\/a><\/li><\/ul><\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c591b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"a7c591b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Legal Compliance<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52d675 elementor-widget elementor-widget-wd_text_block\" data-id=\"a52d675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>This policy is designed to comply with Quebec\u2019s Consumer Protection Act (Loi sur la protection du consommateur), ensuring fair and prompt service. For more information on your rights as a consumer in Quebec, visit the Office de la protection du consommateur (OPC) website at <a class=\"decorated-link\" href=\"https:\/\/www.opc.gouv.qc.ca\" target=\"_new\" rel=\"noopener\" data-start=\"362\" data-end=\"406\">opc.gouv.qc.ca<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d33c0b7 e-flex e-con-boxed e-con e-parent\" data-id=\"d33c0b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e11da e-con-full e-flex e-con e-child\" data-id=\"a0e11da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b16849 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3b16849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Contact Us<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d96730 elementor-widget elementor-widget-wd_text_block\" data-id=\"1d96730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1850\" data-end=\"1931\">For questions regarding shipping, contact your nearest Patio et Cl\u00f4ture National location:<\/p><p data-start=\"1933\" data-end=\"2056\"><strong>Patio et Cl\u00f4ture National<\/strong><br data-start=\"1953\" data-end=\"1956\" \/>Email: <span style=\"color: #0000ff;\"><a class=\"cursor-pointer\" style=\"color: #0000ff;\" href=\"mailto:montreal@nationaldecking.com\" rel=\"noopener\" data-start=\"1966\" data-end=\"2031\">montreal@nationaldecking.com<\/a><\/span><br data-start=\"2031\" data-end=\"2034\" \/>Phone: <span style=\"color: #0000ff;\">514-542-1888<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16ff506 e-con-full e-flex e-con e-child\" data-id=\"16ff506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5668e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7e5668e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Privacy and Confidentiality<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d110f elementor-widget elementor-widget-wd_text_block\" data-id=\"b4d110f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>All interactions with our customer support team are handled in accordance with our\u00a0<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"\/en\/privacy-policy\">Privacy Policy<\/a><\/span>. We are committed to safeguarding your personal information during all communications.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Product Damage or Defect Policy At Patio et Cl\u00f4ture National, we are committed to ensuring that every product you receive<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13041,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/comments?post=13132"}],"version-history":[{"count":9,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13132\/revisions"}],"predecessor-version":[{"id":40185,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13132\/revisions\/40185"}],"up":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13041"}],"wp:attachment":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/media?parent=13132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}