{"id":13115,"date":"2025-06-19T20:30:24","date_gmt":"2025-06-19T20:30:24","guid":{"rendered":"https:\/\/oyqzpc7r4c.wpdns.site\/?page_id=13115"},"modified":"2026-05-20T12:20:31","modified_gmt":"2026-05-20T16:20:31","slug":"order-cancellation-policy","status":"publish","type":"page","link":"https:\/\/patioetcloturenational.ca\/en\/policies\/order-cancellation-policy\/","title":{"rendered":"Order Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13115\" class=\"elementor elementor-13115\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6102a48 e-flex e-con-boxed e-con e-parent\" data-id=\"6102a48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cff48fb e-con-full e-flex e-con e-child\" data-id=\"cff48fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c58ddf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9c58ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxl\">Order Cancellation Policy<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p>At Patio et Cl\u00f4ture National Montr\u00e9al, we understand that circumstances may change and you may need to modify or cancel your order. This policy outlines the conditions for cancellations, refunds, and any applicable charges, in accordance with Quebec\u2019s Consumer Protection Act (Loi sur la protection du consommateur).<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0896253 e-flex e-con-boxed e-con e-parent\" data-id=\"0896253\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-016b99e e-con-full e-flex e-con e-child\" data-id=\"016b99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46876db e-con-full e-flex e-con e-child\" data-id=\"46876db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2220fe wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b2220fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Eligibility for Cancellation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7edee0 elementor-widget elementor-widget-wd_text_block\" data-id=\"f7edee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ol><li aria-level=\"1\">Orders Not Yet Shipped:<ul><li aria-level=\"2\"><strong>Orders that have not been prepared or scheduled for shipment may be canceled without penalty.<\/strong><\/li><li aria-level=\"2\"><strong>Contact us as soon as possible at <span style=\"color: #0000ff;\"><a class=\"decorated-link cursor-pointer\" style=\"color: #0000ff;\" href=\"mailto:montreal@nationaldecking.com\" rel=\"noopener\" data-start=\"1827\" data-end=\"1854\">montreal@nationaldecking.com<\/a><\/span> with your order number to request cancellation.<\/strong><\/li><\/ul><\/li><li aria-level=\"1\">Orders Already Shipped:<ul><li aria-level=\"2\">If your order has been shipped, it may no longer be canceled. You may still initiate a return under our <a href=\"https:\/\/patioetcloturenational.ca\/en\/policies\/return-and-refund-policy\/\"><span style=\"color: #0000ff;\">Return Policy<\/span><\/a> and <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/patioetcloturenational.ca\/en\/policies\/product-damage-or-defect-policy\/\">Products Damage or Defect Policy<\/a>.\u00a0<\/span><\/li><li aria-level=\"2\">Restocking fees for returns may apply.<\/li><\/ul><\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2d81d4 e-con-full e-flex e-con e-child\" data-id=\"e2d81d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4495a8a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4495a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Refund Process for Canceled Orders<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e40ea5 elementor-widget elementor-widget-wd_text_block\" data-id=\"8e40ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li aria-level=\"1\">Approved refund will be processed to the<strong> original payment method.<\/strong><\/li><li aria-level=\"1\">Refunds are processed within\u00a0<strong>5-7 business<\/strong>\u00a0from the date of cancellation approval.<\/li><li aria-level=\"1\">Refund timelines may vary depending on your financial institution.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a865fe wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1a865fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Special Conditions for Custom Orders<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f8b45 elementor-widget elementor-widget-wd_text_block\" data-id=\"a9f8b45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Custom or personalized items are subject to specific terms:<\/p><ul><li>Orders can only be canceled if the production process has not started.<\/li><li aria-level=\"1\">Once production begins, the order is non-refundable unless there is a defect or error on our part.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-dd683ed e-flex e-con-boxed e-con e-parent\" data-id=\"dd683ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-181d896 e-con-full e-flex e-con e-child\" data-id=\"181d896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00cdb98 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"00cdb98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Request a Cancellation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f172fbd elementor-widget elementor-widget-wd_text_block\" data-id=\"f172fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>To cancel your order:<\/p><ol><li aria-level=\"1\">Contact our customer service team at\u00a0<a href=\"mailto:montreal@nationaldecking.com\">montreal@nationaldecking.com<\/a> or 514.542.1888.<\/li><li aria-level=\"1\">Provide your order number and reason for cancellation.<\/li><li aria-level=\"1\">We will confirm the status of your order and proceed with cancellation if eligible.<\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-869be0e e-con-full e-flex e-con e-child\" data-id=\"869be0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a557bf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8a557bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Legal Compliance<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52d675 elementor-widget elementor-widget-wd_text_block\" data-id=\"a52d675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>This policy complies with Quebec\u2019s Consumer Protection Act (Loi sur la protection du consommateur), ensuring fair and transparent service. For details on your consumer rights in Quebec, visit the Office de la protection du consommateur (OPC) website at <a class=\"decorated-link\" href=\"https:\/\/www.opc.gouv.qc.ca\" target=\"_new\" rel=\"noopener\" data-start=\"340\" data-end=\"384\">opc.gouv.qc.ca<\/a>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d33c0b7 e-flex e-con-boxed e-con e-parent\" data-id=\"d33c0b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e11da e-con-full e-flex e-con e-child\" data-id=\"a0e11da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b16849 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3b16849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Contact Us<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d96730 elementor-widget elementor-widget-wd_text_block\" data-id=\"1d96730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1850\" data-end=\"1931\">For questions regarding shipping, contact your nearest Patio et Cl\u00f4ture National location:<\/p><p data-start=\"1933\" data-end=\"2056\"><strong>Patio et Cl\u00f4ture National<\/strong><br data-start=\"1953\" data-end=\"1956\" \/>Email: <span style=\"color: #0000ff;\"><a class=\"cursor-pointer\" style=\"color: #0000ff;\" href=\"mailto:montreal@nationaldecking.com\" rel=\"noopener\" data-start=\"1966\" data-end=\"2031\">montreal@nationaldecking.com<\/a><\/span><br data-start=\"2031\" data-end=\"2034\" \/>Phone: <span style=\"color: #0000ff;\">514-542-188<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16ff506 e-con-full e-flex e-con e-child\" data-id=\"16ff506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5668e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7e5668e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Privacy and Confidentiality<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d110f elementor-widget elementor-widget-wd_text_block\" data-id=\"b4d110f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"3415\" data-end=\"3587\">All cancellation requests and communications are handled in accordance with our <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a><\/span>. We are committed to safeguarding your personal information at all times.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Order Cancellation Policy At Patio et Cl\u00f4ture National Montr\u00e9al, we understand that circumstances may change and you may need to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13041,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13115","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/comments?post=13115"}],"version-history":[{"count":0,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13115\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13041"}],"wp:attachment":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/media?parent=13115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}