{"id":13073,"date":"2025-06-19T19:31:18","date_gmt":"2025-06-19T19:31:18","guid":{"rendered":"https:\/\/oyqzpc7r4c.wpdns.site\/?page_id=13073"},"modified":"2026-05-20T12:19:07","modified_gmt":"2026-05-20T16:19:07","slug":"customer-support-policy","status":"publish","type":"page","link":"https:\/\/patioetcloturenational.ca\/en\/policies\/customer-support-policy\/","title":{"rendered":"Customer Support Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13073\" class=\"elementor elementor-13073\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6102a48 e-flex e-con-boxed e-con e-parent\" data-id=\"6102a48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cff48fb e-con-full e-flex e-con e-child\" data-id=\"cff48fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c58ddf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9c58ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxl\">Customer Support Policy<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\tAt Patio et Cl\u00f4ture National Montr\u00e9al, we prioritize exceptional customer support to ensure a seamless experience. This policy outlines the support services we provide, response times, and ways to address concerns or inquiries, in compliance with Quebec and Canadian regulations.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0896253 e-flex e-con-boxed e-con e-parent\" data-id=\"0896253\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-016b99e e-con-full e-flex e-con e-child\" data-id=\"016b99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46876db e-con-full e-flex e-con e-child\" data-id=\"46876db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2220fe wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b2220fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Support Availability<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7edee0 elementor-widget elementor-widget-wd_text_block\" data-id=\"f7edee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Our customer support team is available to assist you during the following hours:<\/p><ul><li aria-level=\"1\">Monday to\u00a0Friday:<strong>\u00a0\u00a09:00 AM \u2013 5:00 PM<\/strong><\/li><li aria-level=\"1\">Saturday:\u00a0<strong>10:00 AM \u2013 2:00 PM<\/strong><\/li><li aria-level=\"1\">Sunday and Holidays:\u00a0<b>CLOSED<\/b><\/li><\/ul><p>You can contact us via:<\/p><ul><li aria-level=\"1\">Phone:\u00a0<strong>905.564.9200<\/strong><\/li><li aria-level=\"1\">Email:\u00a0<strong>montreal@nationaldecking.com<\/strong><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2d81d4 e-con-full e-flex e-con e-child\" data-id=\"e2d81d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4495a8a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4495a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Types of Support Services Offered<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e40ea5 elementor-widget elementor-widget-wd_text_block\" data-id=\"8e40ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li data-start=\"1182\" data-end=\"1250\"><p>We provide assistance with:<\/p><ol><li aria-level=\"1\">Order Inquiries<ul><li aria-level=\"2\">Status updates, tracking information,<span style=\"color: #0000ff;\">\u00a0<\/span><strong><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/patioetcloturenational.ca\/en\/policies\/pricing-transparency-policy\/\">pricing transparency policy<\/a><\/span>\u00a0<\/strong>and<span style=\"color: #0000ff;\">\u00a0<a style=\"color: #0000ff;\" href=\"https:\/\/patioetcloturenational.ca\/en\/policies\/order-cancellation-policy\/\"><strong>cancellations<\/strong><\/a>.<\/span><\/li><\/ul><\/li><li aria-level=\"1\">Product Information<ul><li aria-level=\"2\">Specifications, availability, and recommendations.<\/li><\/ul><\/li><li aria-level=\"1\">Returns and Refunds<ul><li aria-level=\"2\">Guidance on initiating and processing returns or refunds under our\u00a0<span style=\"color: #0000ff;\"><strong><a style=\"color: #0000ff;\" href=\"https:\/\/patioetcloturenational.ca\/en\/policies\/return-and-refund-policy\/\">Return and Refund Policy<\/a>.<\/strong><\/span><\/li><\/ul><\/li><li aria-level=\"1\">Technical Assistance<ul><li aria-level=\"2\">General advice on product use and installation. (Note: this is informational only and not a substitute for professional installation services.)<\/li><\/ul><\/li><li aria-level=\"1\">Feedback and Complaints<ul><li aria-level=\"2\">Assistance in resolving concerns and documenting suggestions for improvement.<\/li><\/ul><\/li><\/ol><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-217836e e-flex e-con-boxed e-con e-parent\" data-id=\"217836e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd359d elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"1bd359d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"450\" src=\"https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image.webp 1440w, https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image-150x47.webp 150w, https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image-1200x375.webp 1200w, https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image-300x94.webp 300w, https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image-1024x320.webp 1024w, https:\/\/patioetcloturenational.ca\/wp-content\/uploads\/2025\/06\/Customer-Policy-Image-768x240.webp 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-dd683ed e-flex e-con-boxed e-con e-parent\" data-id=\"dd683ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-181d896 e-con-full e-flex e-con e-child\" data-id=\"181d896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00cdb98 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"00cdb98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Response Times<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f172fbd elementor-widget elementor-widget-wd_text_block\" data-id=\"f172fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>We aim to respond to all inquiries within:<\/p><ul><li aria-level=\"1\">Email: <strong>Within 1\u20132 business days.<\/strong><\/li><li aria-level=\"1\">Phone:\u00a0<strong>Immediate response during support hours.<\/strong><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-869be0e e-con-full e-flex e-con e-child\" data-id=\"869be0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a557bf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8a557bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Legal Compliance<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52d675 elementor-widget elementor-widget-wd_text_block\" data-id=\"a52d675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>This policy is designed to comply with Quebec\u2019s Consumer Protection Act (Loi sur la protection du consommateur), ensuring fair and prompt service for our customers. For more information on your rights as a consumer in Quebec, please visit the Office de la protection du consommateur (OPC) website at <a class=\"decorated-link\" href=\"https:\/\/www.opc.gouv.qc.ca\" target=\"_new\" rel=\"noopener\" data-start=\"396\" data-end=\"440\">opc.gouv.qc.ca<\/a>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d33c0b7 e-flex e-con-boxed e-con e-parent\" data-id=\"d33c0b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e11da e-con-full e-flex e-con e-child\" data-id=\"a0e11da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b16849 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3b16849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Contact Us<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d96730 elementor-widget elementor-widget-wd_text_block\" data-id=\"1d96730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1850\" data-end=\"1931\">For questions regarding shipping, contact your nearest Patio et Cl\u00f4ture National location:<\/p><p data-start=\"1933\" data-end=\"2056\"><strong>Patio et Cl\u00f4ture National<\/strong><br data-start=\"1953\" data-end=\"1956\" \/>Email: <a class=\"cursor-pointer\" href=\"mailto:montreal@nationaldecking.com\" rel=\"noopener\" data-start=\"1966\" data-end=\"2031\">montreal@nationaldecking.com<\/a><br data-start=\"2031\" data-end=\"2034\" \/>Phone: 514-542-1888<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16ff506 e-con-full e-flex e-con e-child\" data-id=\"16ff506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5668e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7e5668e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xl\">Privacy and Confidentiality<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d110f elementor-widget elementor-widget-wd_text_block\" data-id=\"b4d110f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>All interactions with our customer support team are handled in accordance with our\u00a0<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a><\/span>. We are committed to safeguarding your personal information during all communications.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support Policy At Patio et Cl\u00f4ture National Montr\u00e9al, we prioritize exceptional customer support to ensure a seamless experience. This<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13041,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13073","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/comments?post=13073"}],"version-history":[{"count":9,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13073\/revisions"}],"predecessor-version":[{"id":40176,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13073\/revisions\/40176"}],"up":[{"embeddable":true,"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/pages\/13041"}],"wp:attachment":[{"href":"https:\/\/patioetcloturenational.ca\/en\/wp-json\/wp\/v2\/media?parent=13073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}